Return & Exchange Policy

Return & Exchange Policy – Zamiran Organics

At Zamiran Organics, we strive to ensure every customer is fully satisfied with their purchase. This policy outlines the conditions and process for returns and exchanges.

1. Eligibility for Return or Exchange

You may request a return or exchange under the following conditions:

• Product received is damaged, defective, or not working properly
• You received the wrong item, size, or product
• Product has missing parts or accessories

To qualify:
• Issue must be reported within 48 hours of delivery
• Product should be in original packaging (if available)
• Clear photos or videos must be provided for verification

2. Non-Returnable / Non-Exchangeable Cases

Returns or exchanges will not be accepted if:

• Product has been used, broken, or damaged by the customer
• Change of mind after delivery
• Damage caused due to misuse
• No proof (photos/videos) provided
• Items bought on sale, clearance, or promotion (unless defective)
• Hygiene-sensitive products once opened
(e.g., personal use items, kitchen items used with food)

3. Exchange Policy

If your product is eligible for exchange:

• You will receive a replacement of the same product
• Exchange process will start after verification

If the product is out of stock, we may offer:
• Store credit, or
• Exchange with another product of equal value

4. Return Policy

Returns are accepted only if:

• Product is damaged upon delivery
• Product is defective or not functioning
• You received the wrong item

If approved:
• Product must be returned to our provided address
• After inspection, we will offer:
✔ Refund
✔ Store credit
✔ Replacement

5. Return Shipping Cost

If Zamiran Organics is at fault:
• Wrong item delivered
• Damaged or defective product
• Missing parts
→ We cover all return shipping costs

If customer is at fault:
• Wrong item ordered
• Change of mind
→ Customer will bear return shipping charges

6. Order Cancellation

• Orders can be canceled before shipment only
• Once dispatched, orders cannot be canceled

If canceled before shipping:
• Full refund (for prepaid orders)
• No deduction charges

7. Processing Time

• Issue verification: 24–48 hours
• Replacement dispatch: 2–4 business days
• Refund / store credit: 5–10 business days after approval

8. How to Request Return or Exchange

To start a request, contact us:

📧 sales@zamiranorganics.com
Subject: Return/Exchange Request – Order #[Your Order Number]

Include the following details:
• Your Name
• Order Number
• Photos or videos of the issue
• Reason for return or exchange

Our support team will guide you through the process.

9. Contact Us

For any questions or support:

📧 sales@zamiranorganics.com
🌐 www.zamiranorganics.com